The role of Knowledge Management (KM) in the contact center has become even more important during these unprecedented times. KM is no longer just a methodology for storing and retrieving information but instead has proved to be a key component in getting the right answers to the right people at the right time. Join our webinar to discover how a knowledge management solution can help your team know what they need to know, share what they need to share, and empower everyone to be more successful.
Importance of having a Single Source of Truth
Whether in challenging times or BAU, the importance of having a Single Source of Truth across an organization is essential to improve customer confidence
React to change, don’t fear it
As a global community we have had to adapt to a new normal, breaking away from what you thought you knew & working together to create a new standard could bring about positive changes to the way we work
Using KM tools to help your people through a crisis
People play the biggest part in reassurance during a crisis, what can you do to give the frontline added support
Stin Mattu, Senior Knowledge Consultant, Upland RightAnswers