Upland Software

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Join our webinar to learn tips and tricks on leveraging computer telephony integration (CTI) for a remote workforce to improve visibility, productivity, and the customer experience.

This webinar will focus on how CTI supports all 3 levels of the contact center:

Agent Level Support
Discover the features that enable employees to enhance and capture call interactions while working remotely.

Management Level Support
Empower management and team leaders with data from every customer call interaction.

Customer Level Support
Earn loyalty from your customers as they continue to receive a consistent level of service from your contact center team during times of crisis.

Speakers
Rachel Francoeur, Customer Success Manager, Upland InGenius
Ian Habinski, Senior Account Executive, Upland InGenius

Leveraging Intelligent CTI to Scale and Manage a Remote Workforce On-Demand

Webinar

On-Demand

This Agenda Includes:

This webinar will focus on how CTI supports all 3 levels of the contact center:

Customized, on-side training