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Thursday, December 11 | 12 PM CT

Second Street Product Roundup

New Features Recap &

2026 Roadmap


Featuring:

Julie
Foley
Sr. Customer
Success Manager
Walt
Mutschler
Sr. Product
Manager

Let’s close out 2025 with a celebration of all the new features Second Street has launched in the past 6 months, and a sneak peek into what we’re working on for 2026! We’ll make sure to go over all of the new features created to help you save time, drive engagement, and build even more revenue opportunities.

Our Senior Product Manager, Walt Mutschler, will walk through the details of each new feature and Julie Foley, our Senior Customer Success Manager, will provide best practices on how to make the best use of these new features to drive success. You won't want to miss this opportunity to see all that Second Street has to offer, and our exciting improvements planned for next year!

Key Takeaways:
  • A review of recent major releases
  • New feature best practices to drive revenue and engagement
  • Our product strategy for 2026 and beyond
  • Q&A with Walt Mutschler and Julie Foley


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Our speakers are really the best in the biz, learn more about them below.

Acme, Incorporated

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Lastname

Sr. Director of Enterprise Sales

Acme, Incorporated

Firstname
Lastname

Sr. Director of Enterprise Sales

We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

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You can’t manage what you don’t measure. Average handle time, first call resolution, and Net Promoter Score are just some of the metrics effective contact centers require. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions.

  • Reduce clicks for your agents
  • Automate call logs
  • Easily report on call data
  • Enable fast agent adoption

InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%

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InGenius connects phone systems to CRMs for significant time savings.