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UPLAND AT CUSTOMER CONTACT WEEK: LAS VEGAS

The can’t-miss contact center event of the year

We’re heading to Customer Contact Week from June 9th to June 12th at Caesars Forum in Las Vegas! Find us at booth #2101 to learn more about how our solutions empower your agents in the future of customer service.

Don’t forget to register!

Add to the excitement and join our ThinkTank - an interactive roundtable discussion session during the show on Thursday, June 12 at 11:00AM PDT. Follow RightAnswers and Panviva on LinkedIn to stay up-to-date with the latest details.

Submit the form to connect with one of our knowledge experts during the show!

 

Upland's contact center suite of solutions:

 

  • RightAnswers: Leading KCS v6 verified knowledge solution for complex enterprises that need a configurable, scalable, AI-focused partner specializing in connecting into their current and future technology ecosystem.
  • Panviva: AI-powered real-time guidance for compliant, competitive organizations. With Gen-AI curation approved by business experts, deliver real-time recommendations for agents and customers. Deliver trust, productivity & CX excellence to highly-regulated industries.
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Meet Our Experts!

Our friendly knowledge management experts are here to help you find the right solution that best suits your needs.

Ryan Manougian, Vice President, Sales

Ryan
Manougian

Vice President,
Sales

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Andrea Sabean, Sr. Account Executive

Andrea
Sabean

Sr. Account
Executive

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Mitch Pursell, Account Executive

Mitch
Pursell

Account
Executive

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We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

April 8th, 1:35pm

ThinkTank Session

Explore the challenges agents have with their current desktop, and map out the typical agent flow, before ideating and thinking creatively to develop user-centric solutions that improve customer experience.

Fiona Vanderlinde will facilitate the session Simplify Your Agents’ Desktop to Enhance Customer Experience: A Design Thinking Approach where you’ll get these key take-aways:

  • A fresh perspective and insight into agents’ daily struggles and challenges and how they impact service delivery
  • Insight into the Design Thinking framework (a human-centered problem-solving methodology) to map, brainstorm, and sketch a user-centric solution
  • Shared insights and solutions as a blueprint for a simplified Agent Desktop

ThinkTank sessions employ interactive team exercises in a "roll up your sleeves" learning environment.

Your headline goes here, keep it short and snappy. Max four lines.

InGenius connects phone systems to CRMs for significant time savings.