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UPLAND AT CUSTOMER CONTACT EAST: A FROST & SULLIVAN EXECUTIVE MIND EXCHANGE

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The Value of the Contact Center

This isn’t your regular show. Network with likeminded folks committed to underscoring the value of the contact center in driving company success in an “exclusive and purposely atypical” experience. Join us at Frost & Sullivan Customer Contact East from April 6th to April 9th at Marriott Harbor Beach Resort in Fort Lauderdale, Florida!

Don’t miss out, register today!

Additionally, catch our very own Samantha Middlebrook, Vice President of Product Strategy and Marketing, as she leads an interactive ThinkTank on How to Optimize Your Self-Service Opportunities and Adoption in Zone 2 on Monday, April 7, at 2:10PM.

Submit the form to connect with one of our knowledge experts at the show!

 

Upland's contact center suite of solutions:

 

  • RightAnswers: KCS v6 verified enterprise knowledge platform that empowers service and technical support teams to troubleshoot customer issues faster with AI-powered knowledge creation and delivery.
  • Panviva: AI-powered real-time guidance for compliant, competitive organizations. With Gen-AI curation approved by business experts, deliver real-time recommendations for agents and customers. Deliver trust, productivity & CX excellence to highly regulated industries.
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Meet Our Experts!

Our friendly knowledge management experts are here to help you find the right solution that best suits your needs.

Samantha Middlebrook, VP of Product Strategy & Marketing

Samantha
Middlebrook

VP of Product Strategy
& Marketing

Connect on LinkedIn

Andrea Sabean, Sr. Account Executive

Andrea
Sabean

Sr. Account
Executive

Connect on LinkedIn

We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

April 8th, 1:35pm

ThinkTank Session

Explore the challenges agents have with their current desktop, and map out the typical agent flow, before ideating and thinking creatively to develop user-centric solutions that improve customer experience.

Fiona Vanderlinde will facilitate the session Simplify Your Agents’ Desktop to Enhance Customer Experience: A Design Thinking Approach where you’ll get these key take-aways:

  • A fresh perspective and insight into agents’ daily struggles and challenges and how they impact service delivery
  • Insight into the Design Thinking framework (a human-centered problem-solving methodology) to map, brainstorm, and sketch a user-centric solution
  • Shared insights and solutions as a blueprint for a simplified Agent Desktop

ThinkTank sessions employ interactive team exercises in a "roll up your sleeves" learning environment.

Your headline goes here, keep it short and snappy. Max four lines.

InGenius connects phone systems to CRMs for significant time savings.