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CONNECT YOUR TELEPHONY TO SERVICENOW

Amplify the Value of Your ServiceNow Investment with InGenius

Your customers demand fast, efficient, and personalized experiences with your organization. To deliver this, your contact center agents need advanced call handling tools that provide deep insights, streamline workflows, and reduce call handling time.

InGenius seamlessly integrates Avaya, Cisco, and Genesys phone systems with ServiceNow – including Customer Service Management (CSM), HR Service Delivery, and IT Service Management (ITSM).

Ignite agent productivity and increase customer satisfaction while extending the value of your CRM and telephony investments. InGenius helps companies…

  • Reduce call handling time by 1 minute per call
  • Increase case handling capacity by 50%
  • Improve Net Promoter Score by 20%

Talk to us about creating exceptional customer experiences today!


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Connect With a CTI Expert

Headline goes here, short ones usually win.

Our speakers are really the best in the biz, learn more about them below.

Implementing InGenius was smooth and simple. It wasn’t a lot of effort to have such a huge impact on our organization.

Justin Glass

Chief Digital Officer, United Wholesale Mortgage

Headline goes here, short wins.

You can’t manage what you don’t measure. Average handle time, first call resolution, and Net Promoter Score are just some of the metrics effective contact centers require. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions.

  • Reduce clicks for your agents
  • Automate call logs
  • Easily report on call data
  • Enable fast agent adoption

InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%

Your headline goes here, keep it short and snappy. Max four lines.

InGenius connects phone systems to CRMs for significant time savings.