Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. With the addition of InGenius, Upland introduces an innovative Contact Center Productivity solution suite that that provides a single pane of glass for all voice and CRM data, along with enterprise knowledge management and customer sentiment analysis solutions to drive improved contact center efficiency and customer experience.
Why did Upland Acquire InGenius?
Upland is committed to providing valuable cloud-based enterprise work management solutions and now offers eight solution suites to enable users to win and engage customers, automate business operations, manage projects and IT costs, improve contact center productivity and share knowledge throughout the enterprise. Our solution suites are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.
“Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software.
“Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. “Upland’s new Contact Center Productivity solution suite allows us to provide a unique offering of integrated solutions to maximize agent performance and improve customer experience.”
What is InGenius’s Key Business Value?
InGenius primarily serves customers in the Finance, Insurance, Healthcare, Business & Professional Services, Technology, Advertising, Entertainment industries, allowing them to increase agent productivity while providing a better overall customer experience.
To view more details about this announcement, please refer to the PRESS RELEASE.
To discuss Upland’s acquisition of InGenius with an Upland executive, please submit a request for more information.