A great customer experience starts with brilliant customer engagement, and shouldn’t stop at your feedback. It’s one thing to listen to your customers, but it’s what you decide to do with their feedback that really matters. In this short but insightful webinar, Sam Walker (Sector Lead, Upland Rant & Rave) and Dean Ballard (Head of Customer Insight, Stonewater) will discuss:

  • The importance of real time feedback within the housing industry
  • The attributes of a successful fast feedback programme
  • How building trust, listening effectively and closing the loop at scale can enable your feedback strategy.