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Upland at Frost & Sullivan's Customer Contact East

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Empowered Agents. Happy Customers.

Join us at the Frost & Sullivan Customer Contact East on April 7-10 in Fort Lauderdale, FL.

Meet the Upland Software team and learn more about how our solutions can improve your contact center operations. Join us also for our ThinkTank Session, Simplify Your Agents’ Desktop to Enhance Customer Experience: A Design Thinking Approach.

Fill out the form to the right to schedule 1:1 time with one of our contact center experts.  

 

Upland's contact center productivity suite of solutions:

 

  • RightAnswers: AI-powered knowledge that connects your agents and customers with answers across the enterprise
  • Panviva: Compliance-driven knowledge that contextually guides agents and customers through complex processes
  • InGenius: Integration of phone and CRM systems to ignite agent efficiency.

See how to engage with our experts below.

Request a demo

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Meet our contact center experts!

We’re here to help you find the right contact center solution that best suits your needs. To help with that, here are our experts that will be at the Frost & Sullivan Customer Contact East show:

Andrea Sabean, Sr. Account Executive

Andrea
Sabean

Sr. Account
Executive

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Fiona
Vanderlinde

Product Marketing Manager, Contact Center Productivity

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Alyssa
Sarmiento

Marketing Manager,
InGenius

We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

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April 8th, 1:35pm

ThinkTank Session

Explore the challenges agents have with their current desktop, and map out the typical agent flow, before ideating and thinking creatively to develop user-centric solutions that improve customer experience.

Fiona Vanderlinde will facilitate the session Simplify Your Agents’ Desktop to Enhance Customer Experience: A Design Thinking Approach where you’ll get these key take-aways:

  • A fresh perspective and insight into agents’ daily struggles and challenges and how they impact service delivery
  • Insight into the Design Thinking framework (a human-centered problem-solving methodology) to map, brainstorm, and sketch a user-centric solution
  • Shared insights and solutions as a blueprint for a simplified Agent Desktop

ThinkTank sessions employ interactive team exercises in a "roll up your sleeves" learning environment.

Your headline goes here, keep it short and snappy. Max four lines.

InGenius connects phone systems to CRMs for significant time savings.