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Upland at Frost & Sullivan's Customer Contact West

Customer Contact West: A Frost & Sullivan Executive MindXchange=

Elevate Agent and Customer Experiences with AI-Powered Contact Center Solutions

Join us at Frost & Sullivan Customer Contact West on October 20-23 in Tucson, AZ.

Meet the Upland Software team and learn more about how our AI-powered solutions can improve your contact center operations. Be sure to join our Roundtable Session, AI-Driven Knowledge Management for Faster Resolution.

Submit the form to schedule 1:1 time with one of our contact center experts.

 

Upland's contact center productivity suite of solutions:

 

  • Panviva: Compliance-driven knowledge with AI-powered guidance to contextually guide agents and customers through complex processes
  • RightAnswers: AI-powered knowledge that connects your agents and customers with answers across the enterprise
  • InGenius: Integration of phone and CRM systems for personalized, AI-driven customer and agent experiences

See how to engage with our experts below.

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Meet our contact center experts!

We’re here to help you find the right contact center solution that best suits your needs. To help with that, here are our experts that will be at the Frost & Sullivan Customer Contact West show:

Andrea Sabean, Sr. Account Executive

Andrea
Sabean

Sr. Account
Executive

Samantha Middlebrook, Vice President of Product Strategy and Marketing

Samantha
Middlebrook

VP, Product Strategy
and Marketing

Skailar Hage, Product Marketing Specialist

Skailar
Hage

Product Marketing
Specialist

We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.

Joe Gleason

Operations Manager, Specalised Training Services Limited

AI-Driven KM for Faster Resolution
Tuesday, October 22 at 1:55 PM

AI-Driven KM for Faster Resolution

Cut through the AI hype and discover how to leverage AI Knowledge Management for faster resolution.

Discuss practical strategies to integrate AI without disrupting your established KM systems, ensuring a smooth and value-driven evolution.

  • Eliminate misconceptions about AI (no, it won’t make coffee or do your taxes…yet)
  • Identify AI opportunities that complement your existing KM ecosystem
  • Implement a measured-value-driven approach to AI adoption

Your headline goes here, keep it short and snappy. Max four lines.

InGenius connects phone systems to CRMs for significant time savings.